HDI Delivers Two Industry Awards Honoring Top Service Management Organizations

Winners Announced During the FUSION 16 Conference & Expo, Being Held November 1-4 in Las Vegas

Nov 3, 2016

COLORADO SPRINGS, Colo., Nov. 3, 2016  /PRNewswire/ -- HDI, the premier membership association and certification body for the technical support industry, has announced the winners of the 2016 HDI Service Management Awards. These awards are given annually to organizations that have enhanced their service management through exceptional leadership, vision, innovation, and achievement of the highest standards of quality and customer satisfaction. Recipients were announced during the FUSION 16 Conference & Expo in Las Vegas which brought together 1,600 of the best and most respected professionals in the service management industry to gain insight and share new ideas and innovations that are improving ITSM.


To learn more about the HDI Service Management Awards, visit: www.ThinkHDI.com/Awards.  

After a rigorous evaluation process from a hand-picked panel of industry experts and award winning professionals, three finalists were selected for both the HDI Service Improvement Award and the Knowledge-Centered Support Award. The HDI Service Improvement Award recognizes an organization that has successfully implemented or improved a service, while the Knowledge-Centered Support Award is given to an organization that has successfully implemented a knowledge-centered support adoption.

The 2016 HDI Service Management Award Winners are:

HDI Knowledge-Centered Support Award: This year's judges had an exciting outcome, deciding to award two recipients for this award.

HDI Service Improvement Award

"Always a highlight of an already amazing conference experience, the 2016 award presentations honored three truly deserving recipients," said Leslie Cook, Director of Membership, HDI. "Their projects and initiatives within IT service management clearly showed evidence of their innovation and creativity, the integration of best practices, stakeholder involvement, and business alignment."

A blue ribbon panel of judges, selected for the second phase of the cycle, engaged in a thorough selection process to choose the most deserving winners for the two award categories. Comprised of six IT service management professionals and long-time industry experts, the judges were tasked with selecting the leading organization in the areas of Knowledge-Centered Support and Service Improvement.

2016 HDI Service Management Award Phase Two Judges:

  • Rae Ann Bruno, President, Business Solutions Training
  • John Custy, Services Management Education, Consulting and Training at JPC Group
  • Travis Horn, IT Manager, American Water
  • Matt Kade, Sr. Manager, Technical Support Service Management, Ellie Mae Inc.
  • Julie Mohr, Author/International Speaker
  • Paul Strei, IT Service Delivery Manager, Associated Bank

About HDI
Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com.  HDI is organized by UBM Americas, a part of UBM plc (UBM.L), an Events First marketing and communications services business. For more information, visit ubmamericas.com. 

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For further information: Kimberly Samra, HDI PR, HDIPR@ubm.com