FUSION 14, Premier Service Management Event Kicks Off October 19 in Washington, D.C.

COLORADO SPRINGS, Co., Oct. 2, 2014 /PRNewswire/ -- Today, HDI and itSMF USA, two leaders in the world of service management, announce that they will hold their annual FUSION Conference & Expo, October 19 – 22, 2014, in Washington, D.C. at the Gaylord National Resort & Convention Center. Organizers anticipate nearly 2,000 of the most respected minds in service management to attend this four-day event to learn about some of the most powerful innovations and solutions the industry has to offer. For more information and to register, please visit: www.servicemanagementfusion.com.

Jointly hosted by industry leaders HDI and itSMF USA, FUSION 14 includes five inspirational keynotes and more than 80 sessions in nine tailored learning tracks that encourage attendees to learn, discuss, and compare the benefits and challenges associated with using ITSM when implementing virtualization, the cloud, mobility, security, SaaS, and more.

To maximize the conference experience, attendees will also have access to 12 engaging pre-conference workshops beginning Friday, Oct. 17 that cover everything from KCS to problem management and service catalogs. FUSION 14 also boasts nonstop networking opportunities, including a jam-packed Expo Hall of nearly 60 industry leaders and solution providers showcasing their latest technologies, ideas, systems, and methodologies.

"This is our fourth year partnering with itSMF USA on the FUSION Conference & Expo – one of the most unique events in the service management industry – period. Here attendees will find an incredible lineup of keynote speakers, sessions, workshops, and overall industry content," says Michelle Frilow, HDI's director of events and conferences. "Attendees will have unprecedented access to information-packed presentations that will help them build solid action plans and leave with valuable business contacts."

"In joining forces with HDI to host this prestigious event, we are truly able to offer a one-of-a-kind experience," adds Jack Probst, president of itSMF USA. "Professionals do more than just attend FUSION; they leave with knowledge, contacts, and tangible tools to effect change within their organizations."
For more information on FUSION 14, and to register for the conference, visit  www.SMFUSION14.com.

About HDI
In 1989, HDI became the first membership association and certification body created for the technical service and support industry. HDI has remained the source for professional development by offering resources that enhance the soft skills needed to provide exceptional service management and customer service. Built and sustained by industry peers and leaders, HDI is a community that helps the helpers, supports the supporters, and serves those who serve. We do this by facilitating collaboration and networking; hosting acclaimed conferences and events; producing renowned publications and research; and certifying and training thousands of professionals each year. Learn more at www.ThinkHDI.com.  

About itSMF USA
The itSMF USA, a chapter of itSMF International, is the independent professional organization and forum for IT Service Management professionals in the US.  A not-for-profit organization, itSMF is a prominent player in the on-going development and promotion of IT Service Management (ITSM) best practices, standards and qualifications in the United States.  This network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for you and your organization to connect, learn and grow.  Come be part of the profession of IT service management. Learn more at www.itsmfusa.org.

About UBM Tech
UBM Tech is a global media business that brings together the world's technology communities through live events, online properties and custom services. UBM Tech's community-focused approach provides its users and clients with expertly curated research, education, training, community advocacy, user-generated content and peer-to-peer engagement opportunities that serve the Electronics, Security, Enterprise IT and Communications, Network Infrastructure and Applications, Game and App Developers, and Tech Marketing communities. UBM Tech's brands include Black Hat, DesignCon, EE Times, Enterprise Connect, Game Developers Conference (GDC), HDI, InformationWeek, and Interop. Create, a UBM Tech full range marketing services division, includes custom events, content marketing solutions, community development and demand generation programs based on its content and technology market expertise. UBM Tech is a part of UBM (UBM.L), a global provider of media and information services with a market capitalization of more than $2.5 billion. For more information, go to http://tech.ubm.com.

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