60% of IT Pros Consider The IT Department Integral To The Business; Just 43% of Non-IT Feel The Same, According To New InformationWeek Reports Research

But both agree that IT and business units share the blame for any lack of innovation.

Oct 26, 2012

SAN FRANCISCO, Oct. 26, 2012 /PRNewswire/ -- InformationWeek Reports (http://reports.informationweek.com), a service provider for peer-based IT research and analysis, announced the release of its latest research report. How IT's Perceived by Business analyzes results from InformationWeek's 2012 IT Perception survey. 382 business technology professionals responded to this poll.

(Photo: http://photos.prnewswire.com/prnh/20121026/SF01032-INFO)

Research Summary:

InformationWeek polled 246 IT and 136 non-IT professionals to determine how IT is perceived in the enterprise.  Survey results reveal a significant gap between IT's perception of itself as reasonably innovative and effective, and non-IT's lukewarm view.


  • 54% of non-IT respondents consider their IT department a support or maintenance organization, compared with 39% of IT.
  • 84% of non-IT feel IT should be an enabler, but not the decision-maker; 67% of IT are in agreement.
  • Over two-thirds (68%) of IT respondents believe business users are moderately to completely happy with the quality, timeliness, and cost of IT projects; just 50% of non-IT agree.
  • IT and non-IT are in agreement about the future importance of the internal IT team, with about 60% of each believing IT will become more critical to the business over the next two years.

The report author, Eric Lundquist, is VP and editorial analyst for UBM TechWeb.

For full access to the research data, members can download now: http://reports.informationweek.com/abstract/83/9062/IT-Business-Strategy/research-2012-it-perception-survey.html?cid=rpt_press_rls

"There was a time not too long ago when IT was primarily in fix-it mode, recovering lost data and upgrading systems," says Lorna Garey, content director of InformationWeek Reports. "Today, the demands for IT have moved away from maintenance and support and into innovation.  Our research shows many non-IT professionals are still clinging to the old perception of IT."

For more information:
Art Wittmann    
VP & Managing Director, InformationWeek Reports

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