InformationWeek Geekend: Solving the Solution Aversion Problem
What's the solution for people who avoid solutions? In IT and other businesses, it's easy for people to deny there's a problem but harder to find the answer.
Nov 7, 2014
NEW YORK, Nov. 7, 2014 /PRNewswire/ -- What's easier: Finding a problem to a question, or denying there's even a question to consider?
In IT, as well as other parts of the business, it's a lot easier for most people to deny there's a problem, or dilemma, than to sit down and think about the best way to solve an issue facing their department.
Armed with research from Duke University, Geekend author David Wagner looks at solution aversion, a common workplace issue that can create major headaches for managers and others looking to get a project done -- if only they can convince members of their team that they have to solve the problem at hand.
In his InformationWeek column, Wagner suggests that separating the problems from the solution is a good start:
"I think managers can do a lot about it. They can divorce the problem from the solution when giving the news. They can also suggest a solution that might be more palatable to their workers before they suggest the less palatable solution."
Each week, Wagner looks at how the worlds of science and technology are colliding, and what the latest research tells us about business, and how people seek answers to their unique problems.
This week, Wagner decides to stare down the barrel of solution aversion to look for an answer everyone can agree is right. Please join Wagner and the conversation on InformationWeek, and get involved with the lively IT community.
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