Telecom Managed Services Are Transforming Carrier Business Models, Pyramid Finds

May 12, 2010

Network operators are turning to managed services and outsourcing not only to reduce their operating costs but also to transform business models to compete more effectively, a trend that will continue growing, according to a new report from Pyramid Research (

Telecom Managed Services: Network Outsourcing Enters Its Third Phase analyzes the telecom managed services sector, focusing on how operators worldwide are using outsourcing and managed services from their technology suppliers to change their businesses. The 41-page report examines the impact of network outsourcing on telecom operators in developed and emerging markets and analyzes telecom managed services efforts by three major technology suppliers: Alcatel-Lucent, Ericsson, and Nokia Siemens Networks.

  Download an excerpt of this report here:

Purchase the report here:

The telecom managed services sector is entering its third phase of development, characterized by a greater focus by operators on how to adapt to the changing dynamics of the industry and position themselves better for future opportunities, notes Elizabeth Bramson-Boudreau, Analyst at Large and author of the report. "Drivers of third-phase outsourcing include network sharing and the emergence of over-the-top (OTT) applications, such as social networking, that can, if allowed, bypass operators almost entirely," says Bramson-Boudreau.

Widespread adoption of telecom managed services will change the telecom landscape significantly in the coming decade, Bramson-Boudreau notes. As more carriers offload bigger portions of their network operations to trusted partners, telco business models will shift away from simple service provisioning, she explains. "The operator of the past - with full control over all network functions, monopolist-style attitudes toward customer service, and slow delivery of new services - is unlikely to exist in the future," she adds.

Telecom Managed Services: Network Outsourcing Enters Its Third Phase is part of Pyramid's research report series. A blend of primary research and qualitative analysis, Pyramid's research reports offer comprehensive coverage of the fixed and mobile communications space and enable those in the communications industry to stay ahead of changing market dynamics. This report is priced at $3495 and can be purchased online here: or by contacting Jennifer Baker at or +1 617 871-1910.

  Press contact:
  Jennifer Baker
  +1 617 871-1910

First Call Analyst:
FCMN Contact:

SOURCE: Pyramid

CONTACT: Jennifer Baker of Pyramid, +1-617-871-1910,

Web Site: